What’s your match rate?
On first pass, ~93% of invoices reach a clean Recover or Reclaim verdict. The credit is unambiguously yours. The remaining ~7% land in Hold, Pursue, Adjust, Refile, Dispute, or Forfeit, each with a defined next step. The point of SkyLedger isn’t to maximise a match-rate vanity metric; it’s to give every invoice a defensible verdict.
What if 2B is wrong? It often is.
2B is treated as one of three records, not the source of truth. If the airline invoice and your booking agree and 2B disagrees, SkyLedger says so explicitly, Pursue verdict, with the evidence ready for supplier follow-up or department escalation.
How does SkyLedger handle ineligible ITC under blocked-credit rules?
Configurable per client. Blocked-credit rules are encoded as Forfeit triggers, the invoice is recognised, the credit is excluded, and the case is documented for audit. Your tax team controls the rule set; SkyLedger applies it consistently.
How do credit notes flow through this?
A credit note is itself an invoice with negative sign. When one lands in SkyDox, SkyLedger runs the same triangulation. If matched, it triggers the Adjust verdict, which routes to SkyIQ to draft the reversal of the original posting.
Can our controller override a verdict?
Always. Every verdict is editable. Overrides are logged with user, timestamp, original verdict, new verdict, and reason. Patterns of override become inputs to your tolerance-band tuning. The system learns from your team, not the other way around.
Do you handle international airlines and foreign-currency invoices?
Yes. International carriers are reconciled the same way, with the IGST treatment and place-of-supply rules applied per regulation. Foreign currency is converted at invoice-date rate. The verdict types are unchanged; the resolution paths account for the international leg.