Are there any setup or implementation fees?
No. Onboarding, brand setup, integration to your ERP, and the first-cycle pilot are included in the model fee. We don’t charge a separate professional-services line. If a particularly bespoke integration or compliance request comes up, we’ll discuss it openly before any work starts, not as a surprise on the invoice.
Are there minimums or annual commitments?
Model-dependent. Per-invoice has no minimum, you pay only for what runs. Fixed and outcome models require annual terms (12 months), since both involve us sizing the program at start. There’s no early-termination penalty, if it’s not working, we’ll discuss exit honestly, not contractually.
Is TraCarta’s fee itself subject to GST?
Yes, standard GST applies to TraCarta’s services. Our invoices are GST-compliant and the credit on our own fee is itself recoverable by your organisation as input tax credit, like any other business service.
What happens if our travel volume changes mid-year?
Per-invoice scales naturally. Fixed plans absorb reasonable variance within an agreed band; large swings get an honest re-size conversation, not a default upcharge. Outcome plans are inherently variable. The math moves with recovery. If your program changes meaningfully, we’ll review the model fit at renewal.
Can we switch models later?
At renewal, yes. Most customers start with one model and stay with it, but switching is a normal conversation, not a renegotiation. Switching from outcome to fixed after the first year is the most common path, once your team trusts the recovery numbers.
If we leave, what happens to our data?
It comes with you. We hand over a complete export, source PDFs, recon results, verdict chain, audit trails, posting history, in standard formats. No hostage data. No exit fee. We’d rather have a customer recommend us than punish them for leaving.